Privacy Policy

Information We Collect

At echelonvira, we collect information you provide directly when creating accounts, using our budget tracking features, and communicating with our support team. This includes your name, email address, phone number, and financial data you choose to input into our platform.

We automatically collect certain technical information when you visit our website, including your IP address, browser type, device information, and usage patterns. This helps us improve our services and provide better user experiences.

• Personal identification information (name, email, phone)
• Financial data you input for budget tracking purposes
• Device and browser information
• Usage analytics and interaction patterns
• Communication records with our support team

How We Use Your Information

Your personal information enables us to provide and improve our budget tracking services. We use this data to process your transactions, send important account notifications, and offer customer support when needed.

We analyze usage patterns to enhance our platform features and develop new tools that better serve your financial management needs. This analysis is conducted in ways that protect individual privacy while helping us understand broader user trends.

Data Protection & Security

We implement comprehensive security measures to protect your information, including encryption for data transmission and storage, regular security audits, and restricted access controls for our team members.

Our servers are hosted in secure facilities with 24/7 monitoring, and we maintain backup systems to ensure your data remains safe and accessible. All staff members undergo regular privacy and security training.

Your Rights Under South African Law

In accordance with the Protection of Personal Information Act (POPIA), you have several important rights regarding your personal data. You can request access to information we hold about you, ask us to correct inaccurate data, or request deletion of your account and associated data.

You may also object to certain processing activities, request data portability, or withdraw consent for marketing communications at any time. We're committed to responding to these requests within the timeframes required by South African law.

Data Retention & Deletion

We retain your personal information for as long as your account remains active or as needed to provide our services. When you close your account, we begin our deletion process, which typically completes within 90 days.

Some information may be retained longer if required by South African financial regulations or for legitimate business purposes such as fraud prevention. We maintain detailed records of our retention practices and regularly review stored data.

Sharing & Third-Party Services

We work with carefully selected service providers who help us deliver our platform, including hosting services, payment processors, and analytics tools. These partners are bound by strict contractual agreements to protect your data and use it only for specified purposes.

We may disclose information when required by South African law, court orders, or to protect the rights and safety of our users and the public. In such cases, we carefully review each request to ensure it meets legal standards.

Policy Updates & Changes

We review and update this privacy policy periodically to reflect changes in our services, legal requirements, or industry best practices. When significant changes occur, we'll notify you via email and prominently display the updates on our website.

Continued use of our services after policy changes indicates your acceptance of the updated terms. We encourage you to review this policy regularly to stay informed about how we protect your information.